Welcome and Login

At the User login window, enter a valid username and password, as supplied by your service provider and click the "Log in" button:

Selecting "Auto login" will skip the user login page on subsequent start up of the HiHi Vision v4 software client.

Select "Advanced" for more connection options

Advanced Options

Select "Use proxy" and "Ignore invalid certificates" only if required and instructed to by your service provider:

First Login Wizard

At the first login after installation, a list of the available telephony devices for your user account will be displayed. Tick the box to enable the device to be available for use. At least one device must be selected and if multiple devices are enabled, the Preferred device can be chosen from the drop down list.

 

The selection can be amended after login through Configuration > Devices.

If the "Softphone" device is available and is selected, the PC audio device configuration settings will be displayed – choose the appropriate audio devices for microphone, speaker and ringer.

 

If "Teams" is selected, the Microsoft Teams user account will request login confirmation:

NOTE: additional configuration is required within Microsoft Teams administration

Customer Feedback

^{(Added in release version 4.3.5)}

Send data into the software development team to help improve the product evolution.

License Key Activation

If a User is not already assigned with a HiHi Vision v4 user license, an additional "Licensing" window is displayed. This allows new users to enter a License Key (previously referred to as Serial Number) to self-assign a License Pack, or to register for a free 30-day trial.

A registration screen appears following the user login window to input the License key allocated by the service provider.

Register for Trial

If a user has a username, password and access code, but does not have a HiHi Vision v4 license key assigned to them, then they have the option to activate a time limited trial. This can be done by clicking Register for Trial.

A screen will appear where the user will enter their name, email and company name.

Throughout the trial, the user will receive notification of how long they have left. The user can continue the trial or cancel at this point.

Once the trial is completed, the user will need to speak to their provider to obtain a license. This can also be done during the trial period.

Importing Data from HiHi Vision v3

If enabled, HiHi Vision v4 can offer to import configuration data from the HiHi Vision v3. Data that can be imported includes:

• User login credentials.
• Presence window Favourites.
• CRM integrations (including 'controlled' integrations but excluding Outlook Contacts).
• Dialing Settings.

Note: Integrations that have a v4 integration available in HiHi Vision v4 will still be imported as a v3 integration only, so will need to be configured again manually as a v4 integration if a new feature such as the 'Add Contact' feature is required.

• On startup, user login credentials will be automatically populated:
• Next, a prompt will be displayed confirming the CRM integrations discovered from the v3 installation. Click 'Yes' to import to HiHi Vision v4

• Next, Presence Window contact detection will appear. Click 'Yes' to import to HiHi Vision v4 v4 as favourites

• Following the Presence contact importing, a pop-up message confirms the quantity imported

• The 'Presence Window' will display the imported contacts as 'Favourites' but will also display the complete User contact list in line with Large Directory Mode settings: